VENUE TICKETING & POLICY
ALL TICKET SALES ARE FINAL.
EXCEPT IN THE EVENT OF A CANCELLATION OR RESCHEDULING, THERE WILL BE NO REFUNDS OR EXCHANGES ON TICKET SALES.
1. Canceled Events. When an event is cancelled, the ticket purchaser will receive a refund equal to the face value of the ticket.
2. Rescheduled Events. When an event is rescheduled, the ticket purchaser has five (5) days from the announcement of the rescheduling to request a refund of the face value of the ticket by forwarding the original e-mail receipt to: email@example.com
3. Replacement Tickets. Under no circumstances will a replacement ticket be issued for any ticket that has been damaged, lost, stolen or destroyed.
NOTICE REGARDING VENUE REQUIREMENTS:
Each venue has its own requirements for admission into the premises and participation in events, and may have additional event-specific requirements, including, but not limited to, minimum age requirements and/or dress codes. By purchasing your ticket(s), you agree to comply with any and all requirements set forth by the venue for the specific event. You further agree to hold ZLATA PRAHA PRODUCTION harmless from any damages caused by a denial of entry or removal from an event due to your (or any of your guests’) failure to comply with the venue’s admission or other attendance requirements.
TICKET POLICY (For third-party events):
EACH EVENT ORGANIZER MAINTAINS ITS OWN POLICIES REGARDING CANCELLATIONS, RESCHEDULING, REFUNDS AND EXCHANGES. PLEASE BE SURE TO REVIEW ANY SUCH POLICIES BEFORE PURCHASING A TICKET TO ANY EVENT. ZLATA PRAHA PRODUCTION SHALL NOT BE RESPONSIBLE FOR ANY DISPUTES WITH EVENT ORGANIZERS/SPONSORS REGARDING TICKETING MATTERS.
Ticket Delivery Methods:
Your purchased tickets will be mailed to you via US Post. Tickets usually arrive 5-7 business days of your order. If you are ordering tickets with 7 days of the selected event, your tickets will be held at the Box Office for pick-up the next business day up to the night of the show. For pick-up the night of show, go to the "Will Call" window. "Will Call" window is the left most box office window with the red "Will Call" sign. At the Auditorium the Will Call pick up is located at the windows on the right side (south side) of the Auditorium lobby. At the Fairchild Theatre the right (south) ticket window is for Will Call pick up. All Will Call windows will be clearly marked.
Pick up tickets.
If you order tickets 7 business days prior to the selected venue that the event is taking place. All tickets regardless of venue will be available for pick up from 1 hour prior to the event.
Czech & Slovak Ball tickets.
When you purchase tickets for Czech & Slovak Ball, you’ll receive conformation by e-mail (if supplied by you) or you’ll see the transaction on your credit card. You can also call 646-641-6079 for confirmation.
28-48 31st STREET
ASTORIA, NY 11102
Phone: (646) 641-6079